Guide to Calculating & Analysing NPS Using Excel

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Guide to Calculating & Analysing NPS Using Excel

$99.99 $79.99

A step-by-step guide to calculating and analysing NPS using Excel.

The training kit contains the followings:

  • Step-by-Step Guide to Calculating & Analysing NPS Using Excel
  • example (dataset)
  • Formulas (a list of the formulas used throughout the guide)
  • Exercise 1 (zipped folder)
    • Questions and Answers (Q&A)
    • Dataset
  • Exercise 2 (zipped folder)
    • Questions and Answers (Q&A)
    • Dataset
  • Read Me file

 

Description

Whether you are self-employed, running a small business, or an expert working for large corporations, Net Promotor Score (NPS) is the marketing metric you should know about and use if you want to grow. NPS furnishes valuable insights into:

  1. how well your business/company is currently performing;
  2. how behaviourally loyal your customers are; and
  3. what could be done to improve and grow the business.

NPS is a marketing metric used to measure customer loyalty and identify areas of business growth and profitability. The NPS metric has been gaining an increasing popularity among retailers and marketing practitioners because of its:

  • strong correlation with business growth and profitability in most industries (unlike other metrics like satisfaction);
  • simplicity;
  • quick implementation;
  • interpretability;
  • communicability; and
  • most importantly, low cost.

 

Why using unreliable software or hiring people over and over while you can DIY whenever you need to?

Gain new skills, further develop your career, and/or deliver growth to your business through using our Step-by-Step Guide to Calculating & Analysing NPS Using Excel.

 

1 review for Guide to Calculating & Analysing NPS Using Excel

  1. I’d happily recommend this guide for anyone looking to get a bird’s eye view understanding of their customers. This is a really great starting point for seeing your business from your customer’s point of view, so you can identify opportunities for customer retention, but also growth. It’s a no brainer for under $100.

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